OUR POLICY FOR PHONE AND VIDEO CONSULTS

Vitalia Health Care offers both phone and video consultation options for our patients. This service is only available to patients who have already had an in-office initial consultation. Your naturopathic doctor may also request you come to the clinic for your appointment if a physical examination is required or the doctor feels an in-person appointment is required.

HOW TO BOOK A PHONE OR VIDEO CONSULT

The first step is to call our clinic and request a phone or video consult. Please remember this visit is booked as a regular consultation, is billed using our current 2018 fee schedule and our CANCELLATION policy also applies to all phone/video consults.

LAB TEST REVIEWS

If you are following up for a lab test review, your test results will be emailed to you the day of your consultation. Please check your email to ensure you have received the results. If you have not received them, please contact us before your appointment to ensure you receive them before your appointment.

TO SEE YOUR DOCTOR

For phone consultations, you will receive a call from your doctor at the time of your appointment. Please do understand the doctor may be running a few minutes late. If this is the case, we will do our best to let you know the doctor is running behind and will call you shortly. Your patience is greatly appreciated.

For video consultations: Please be ready at your computer or laptop a few minutes before your consultation time and wait for the doctor to join. Please remember to provide us with your skype ID ahead of time.

Thank you for including us in your medical care.